Shipping

At FlanneletteSheets.com.au, we aim to make online shopping simple, convenient and affordable. We offer FREE
standard shipping on all orders across Australia, with no minimum purchase requirement.
We work with established delivery partners to get your bedding products to you safely and within a reasonable
timeframe.

1. Free Shipping Across Australia

We offer free standard shipping on every order, regardless of the order value.
• No minimum order value required.
• No additional standard shipping or handling charges.
• Free delivery to metropolitan, regional and remote Australian locations.
• The standard shipping cost displayed at checkout will be $0.00.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within 1-3 business days after payment confirmation, provided the
products are in stock.
Our processing days are Monday to Friday, excluding Australian public holidays. Orders placed on weekends or public
holidays will begin processing on the next business day.
Once your order is dispatched, we will send a shipping confirmation email with tracking information where available.
If an unexpected stock issue or other circumstance affects dispatch, we will contact you with an update and available
options.

3. Estimated Delivery Times Within Australia

After dispatch, delivery times depend on your location and the delivery carrier. Our estimated standard delivery
timeframes are:
Delivery location
Estimated transit time after dispatch
Metropolitan areas
Regional areas
2-6 business days
4-9 business days
Rural and remote areas
6-14 business days
Important: These are transit estimates starting from the date of dispatch and exclude the 1-3 business day processing period.
They are not guaranteed delivery dates. Actual times may vary due to destination, carrier operations, public holidays, weather
or unexpected transport disruptions.

4. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking
number and instructions, where tracking is available. Tracking information may take some time to become active while the carrier scans the parcel into its network. If you
have difficulty tracking a shipment, please contact our customer support team for assistance.

5. Delivery Addresses

Please ensure your delivery address, postcode and contact details are accurate when placing your order.
If you notice an error, contact us as soon as possible. We will do our best to assist with corrections before dispatch,
but changes may not always be possible after the parcel has been handed to the carrier.
If a parcel is returned because of an incorrect or incomplete delivery address, contact our team to discuss the
available resolution options.

6. Delayed or Missing Deliveries

If your parcel has not arrived within the estimated delivery timeframe, please contact our customer service team with
your order number. We will investigate with the relevant carrier and provide updates as information becomes
available.
If a parcel is confirmed lost in transit or cannot be delivered, we will arrange an appropriate resolution, including a
replacement or refund where applicable, in accordance with your rights under Australian Consumer Law.
If tracking indicates that your parcel was delivered but you have not received it, please contact us so we can
investigate the circumstances with the carrier.

7. Orders Containing Multiple Items

Orders containing multiple products may occasionally be dispatched in separate parcels due to stock availability or
warehouse arrangements. Where this occurs, we will provide tracking information for each shipment where available.
There will be no additional shipping charges for split deliveries.

8. Product Availability & Backorders

We aim to maintain accurate stock information across our website. If an item becomes temporarily unavailable after
you place an order, we will contact you with an explanation and available options, which may include waiting for
replenishment, choosing an alternative product or receiving a refund.
For products specifically advertised as pre-orders or backorders, expected availability or dispatch timeframes will be
communicated on the product page or during ordering.

9. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect product, please contact our customer service team as soon
as reasonably possible. Where helpful, we may ask for photographs of the product and packaging to investigate.
We will assist with a replacement, refund or another appropriate remedy in accordance with Australian Consumer Law.

10. Contact Us

For enquiries about shipping, delivery, tracking or an existing order, please contact:
Flannelette Sheets Australia
Operated by Elan Linen (Private) Limited
ABN: 49 600 211 578
585 Little Collins Street
Melbourne VIC 3000, Australia
Phone: (03) 9014 9494
Email: sales@flannelettesheets.com.au
Website: https://www.flannelettesheets.com.au